Quote Studio · Support
How can we help?
Common questions are answered below. For anything else, email hello@code-dash.com. We reply within two working days.
Your data
Backups and new devices
Is my data backed up?
Quote Studio keeps everything on your device and doesn't sync through iCloud. Your device's own backup covers it: if iCloud Backup (Settings → your name → iCloud → iCloud Backup) or a computer backup is on, iOS includes the app's quotes, clients, photos and PDFs in it.
I have a new iPhone or iPad. How do I move my quotes?
Set up the new device from your iCloud or computer backup of the old one. Quote Studio's data comes back with it. Install the app from the App Store if it isn't restored automatically.
My device was lost or damaged.
Restore your iCloud or computer backup to the replacement device, as above. Without a device backup we cannot recover your data: we never hold a copy.
What does “Export library backup” do?
In Business settings → Storage, it creates a file with your quotes, clients, templates and settings that you can save to Files or send to yourself, as an extra record. Photos, your logo and generated PDFs are not inside it. The app cannot import this file yet, so for moving to a new device, use a device backup.
Does my iPhone sync with my iPad?
Not at the moment. Each device keeps its own library.
How do I delete my data?
Delete draft quotes by swiping on them in the library. Finalized quotes stay so their PDF is always available. To remove everything, delete the app from your device.
Security
App lock
How do I turn on the app lock?
Business settings → App lock → “Require Face ID to open” (or Touch ID, depending on your device). You confirm with Face ID, Touch ID or your passcode to turn it on or off.
Face ID doesn't recognise me.
Tap “Enter Passcode” and use your device passcode, the same one that unlocks your iPhone or iPad. After a few failed attempts iOS asks for the passcode straight away.
The switch is greyed out.
The app lock needs a device passcode. Set one in Settings → Face ID & Passcode (or Touch ID & Passcode), then try again.
Using the app
Quotes, reminders and payments
How do I send a quote to my client?
Open the quote, finalize it, then use Share to send the PDF by email, Messages or any app, or print it. Finalizing locks the prices; to change a finalized quote, create a revision.
How do I add my logo and colour?
Business settings → Branding. Your logo appears at the top of new PDFs and the brand colour is used for your business name and totals.
How do clients pay me online?
Create a payment link with your payment provider (for example a Stripe Payment Link or PayPal.me), then paste it into Business settings → Payments. Invoices, and quotes with a deposit, show it as a link and a QR code. Quote Studio adds no fees and never handles the payment.
My reminders don't appear.
Check that notifications are allowed for Quote Studio in Settings → Notifications. Reminders are scheduled from a quote's Review tab.
“Take photo” is missing, or the camera doesn't open.
The button appears only on devices with a camera. If you declined camera access, allow it in Settings → Quote Studio → Camera.
Still stuck?
Email us and we'll take a look.
Tell us your device model, iOS version and Quote Studio version (on the App Store page under Version History), and what you expected to happen. Please don't send client details or screenshots of private quotes.